Frequently Asked Questions

You can meet your chauffeur at either curbside or inside via a meet and greet. You will need to specify at the time of booking which option you prefer. Curbside is best suited if you’re familiar with the airport, have no checked luggage, and are looking to make a quick exit. Meet and greet is best suited if you’re unfamiliar with the airport, need assistance with checked baggage, or simply prefer the chauffeur inside with a name sign. Meet and greet is an additional $20 plus parking fees.

Luxury Lifestyle Limos allows for pets and service animals on scheduled trips if the pets are less than 25 pounds and are in a lap carrier. Service animals are exempt from these requirements. There will be a $35 cleaning fee added to the cost of the trip; however, repairs for any damage that may be caused by the pet or service animal will be charged to the provided method of payment at official dealership rates.

Luxury Lifestyle Limos is not responsible for any articles that are left in the vehicle. If you believe that you may have forgotten an item in one of our vehicles during service, please contact our office and we inspect the vehicle for the lost item. If we are able to locate the item, we will ship it to your preferred address at your expense.

The hourly minimum is dependent on the type of vehicle that you have selected for your trip. For more details, please refer to the options section of our website. Minimum number of hours may vary due to special events.

SUV Policy

• Cancellations that are at least 12 hours before the scheduled pick-up time will receive a full refund.
• Cancellations that are between 12 hours and 6 hours before the scheduled pick-up time will be charged 50% of the cost of the trip.
• Cancellations that are less than 6 hours before the scheduled pick-up time will be charged 100% percent of the cost of the trip.

Escalade Policy

• Cancellations that are at least 24 hours before the scheduled pick-up time will receive a full refund.
• Cancellations that are less than 24 hours before the scheduled pick-up time will be charged 100% of the cost of the trip.

Sprinter Policy

• Cancellations that are at least 48 hours before the scheduled pick-up time will receive a full refund.
• Cancellations that are less than 48 hours before the scheduled pick-up time will be charged 100% of the cost of the trip.

All times are determined based on when you reach out to our office in order to make a cancellation.

Luxury Lifestyle Limos allows clients to add one stop to non-hourly trips. There is a $25 fee charge added to the cost of the trip if the stop takes less than 15 minutes and is enroute. Enroute is defined as a stop that is less than 2 miles from any point on the route to the drop off location. If the client wishes to add more than one stop or a stop that is longer than 15 minutes or is not enroute, then the service will be converted to an hourly trip with a 2 hour minimum.

For the safety and comfort of all our passengers, we maintain a strict policy that prohibits the consumption of alcoholic beverages, the use of smoke-producing products (including cigarettes and cigars), and the use of any illegal drugs while inside our vehicles. This policy ensures a clean, fresh, and safe environment for everyone. We appreciate your understanding and cooperation in adhering to these guidelines.

We provide infant, toddler, and child safety seats at an additional cost of $25 per safety seat.

From time to time, we may upgrade a ride from a sedan to a SUV. When choosing a sedan, it's basically an indication that any fleet vehicle will be utilized, and a particular car is not being requested. Therefore, a complimentary upgrade may be applied based on our vehicle inventory.

Customers are billed from the time the vehicle leaves the facility until the time it returns to the facility (Garage-to-Garage). Charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the facility to begin service and continues through such time the chauffeur concludes service and returns to the facility. The minimum number of billable hours appears in the Reservation Price Estimate, however, does not always reflect the exact number of billable hours. All Reservations that are billed on an hourly basis will be billed accordingly.

Reservation Price Estimate:

Reservation Price Estimate prior to service is only an initial estimate of the cost of services reserved. Discretionary Gratuities, Stops, Waiting Time (when applicable), Parking, and Other Service Fees are not included. If an all inclusive quote is given before booking, that is the rate unless additional stops and wait times are added by the passenger during the ride. Rates are subject to change without notice.

Your pets may travel with you in our cars; however, we strongly prefer all pets to ride in a crate or bag. For pets over 30 pounds, they may ride only in SUVs and in the rear space compartment. No pets over 30 pounds will be allowed to ride in sedan. When booking for large animals, make sure to select the SUV as a sedan will be too small for a comfortable ride. A cleaning fee may be applied if the pet leaves a mess or sheds too much fur that can't be easily cleaned. Service animals and Emotional Support Animals are welcome as long as they ride in the appropriate vehicle.

Cancellations require 24 hours advance notice on most trips. If passenger fails to cancel reservation at least 24 hours before pickup time the full base fare will be billed. A no show fee equal to the base fare and other fees will be billed if the passenger fails to cancel or arrive, as scheduled, at the designated customer/chauffeur meeting location.

For vehicles such as Sprinters, Minibuses, and Motorcoaches, a 72-hour cancellation is required for such requests. This policy is overridden if you receive a separate service agreement such as a weddings and events agreement where the specified time is given for that specific event

Tips are not included on all sedan and SUV trips. You’re more than welcome to tip your chauffeur if you feel as such (either by tipping the chauffeur directly or asking us to add an extra gratuity).

You will receive an instant confirmation via email of your booking. Between 1-4 hours, you will receive another final email confirmation with your chauffeur assignment. 15 minutes prior to your booking, you will receive a text from your chauffeur when on their way to pick you up. Upon arrival, the chauffeur will contact you when they’re on site for your pickup.

 

You can meet your chauffeur at either curbside or inside via a meet and greet. You will need to specify at the time of booking which option you prefer. Curbside is best suited if you’re familiar with the airport, have no checked luggage, and are looking to make a quick exit. Meet and greet is best suited if you’re unfamiliar with the airport, need assistance with checked baggage, or simply prefer the chauffeur inside with a name sign. Meet and greet is an additional $20 plus parking fees.

 

We offer economic, business class, most commonly used by leisure, corporate or event travelers, and first class, used by the most discerning travelers. We offer services to all customers.

 

 

You may book using our online reservation system or by calling or texting us at (480) 459-7000, emailing us at info@LuxuryLifestyleLimos.com